Custom Teamwear FAQ
Answers to common buyer questions about custom uniforms, training apparel, accessories, artwork, quantities, timing, shipping and reorders.
What information should I send for a quote?
Send the sport, product list, estimated quantity, sizes, logo files, colors, names and numbers, delivery country and required date.
Can Hoy Sports help choose products?
Yes. Share the team type and intended use, and Hoy Sports can help organize suitable uniform, apparel and accessory options.
What logo files are best?
AI, EPS, PDF or SVG files are preferred. High-resolution PNG or JPG files may be acceptable when vector files are not available.
Can names and numbers be included?
Yes. Provide a clear roster with spelling, number and size information before artwork approval.
Is there a minimum order quantity?
Availability depends on the product, quantity and production schedule. Please confirm with the team when requesting a quote.
Can we order mixed products together?
Many teamwear programs combine uniforms, training apparel and accessories. Confirm the product list when requesting a quote.
Can we request a sample?
Sample availability depends on the product, quantity and production schedule. Please confirm with the team before ordering.
How long does production take?
Timing depends on confirmed specifications, artwork approval, quantity and the production schedule. Confirm current timing with the team.
What shipping information is needed?
Provide delivery country, city, postcode if available and required delivery date.
Can urgent dates be reviewed?
Share the required date in the quote request. Availability depends on product, quantity and schedule.
When are payment terms confirmed?
Payment terms should be confirmed with the team during quotation and order confirmation.
What if there is a quality concern?
Contact Hoy Sports with photos and order details so the issue can be reviewed against the confirmed specifications.
Can we reorder a previous design?
Provide the previous order reference, artwork files or product photos so the team can check what can be repeated.
How is business information handled?
Customer project details are used to review the inquiry, prepare artwork direction and communicate about the order.
Have A Project Ready?
Send your sport, product list, quantity, logo, colors and required date so Hoy Sports can review the next steps.